Certified Specialist Programme in Disruptive Tech Customer Experience

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The Certified Specialist Programme in Disruptive Tech Customer Experience is a comprehensive course designed to equip learners with essential skills for career advancement in today's fast-paced, technology-driven world. This programme focuses on the latest disruptive technologies and how they are transforming customer experience.

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About this course

In this age of digital transformation, there is a growing demand for professionals who understand the impact of disruptive technologies on customer experience. This course is designed to meet that demand, providing learners with a deep understanding of the latest trends and best practices in disruptive tech customer experience. By the end of this course, learners will have gained a solid understanding of topics such as Artificial Intelligence, Machine Learning, Internet of Things, and Big Data, and how they can be used to enhance customer experience. They will also have developed essential skills in areas such as customer journey mapping, user experience design, and data analysis. In summary, this course is essential for anyone looking to advance their career in customer experience, particularly in industries that are being disrupted by new technologies. By gaining a deep understanding of disruptive tech customer experience, learners will be well-positioned to lead the way in this exciting and rapidly evolving field.

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Course details

Here are the essential units for a Certified Specialist Programme in Disruptive Tech Customer Experience:


• Disruptive Technologies Overview: Understanding the Landscape

• Artificial Intelligence (AI) and Customer Experience (CX)

• Internet of Things (IoT) and CX: Bridging the Physical and Digital Worlds

• Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR): Immersive CX

• Blockchain and CX: Decentralized Trust and Transparency

• Data Analytics and CX: Personalization and Predictive Analytics

• Chatbots and CX: Conversational Interfaces and Automation

• Ethics and Governance in Disruptive Tech CX: Balancing Innovation and Responsibility

• Designing Disruptive Tech CX Strategies: Roadmap and Best Practices

Career path

The Certified Specialist Programme in Disruptive Tech Customer Experience features in-demand roles driving the future of CX. As a professional, you can expect exciting career paths and competitive salary ranges. Here's a 3D pie chart representing the percentage of various roles in the UK market: 1. **AI Customer Experience Specialist**: As a key driver of automation, AI CX specialists can expect increasing demand with competitive salary ranges. 2. **AR/VR Customer Experience Designer**: Transforming the retail and entertainment industries, AR/VR CX designers craft immersive, memorable experiences. 3. **Blockchain Customer Experience Analyst**: Ensuring transparency and security, blockchain CX analysts facilitate seamless transactions and data management. 4. **IoT Customer Experience Developer**: IoT CX developers revolutionize smart homes, cities, and industries with their innovative solutions. 5. **Quantum Computing Customer Experience Expert**: Pushing the boundaries of technology, quantum CX experts lead the way in data processing and problem-solving. Stay ahead in the rapidly evolving CX landscape with our disruptive tech certification programme. Embrace the future of customer experience and unlock your career potential.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

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CERTIFIED SPECIALIST PROGRAMME IN DISRUPTIVE TECH CUSTOMER EXPERIENCE
is awarded to
Learner Name
who has completed a programme at
London School of Planning and Management (LSPM)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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